Customer Protection & Satisfaction

Refund & Cancellation Policy

Last Updated: January 1, 2026 · Transparent terms for all digital room purchases

1. Digital SaaS Product Description

RoastCard is an Interactive Digital Celebration Deck & Keepsake Web Application. The one-time fee of $4.99 covers digital software licensing, cloud room hosting, multi-user contribution tools, 16:9 interactive stage presentation software, and offline HTML keepsake compilation.

RoastCard is not a retail gift card, financial instrument, donation, or crowdfunding platform.

2. 14-Day Money-Back Guarantee

We want you and your crew to love celebrating with RoastCard. You are entitled to a 100% full refund within 14 days of purchase under the following conditions:

  • Zero-Submission Protection: If you created a room and your invited guests or coworkers submitted zero (0) cards before your deadline, you qualify for an immediate, hassle-free 100% refund.
  • Technical Defect Guarantee: If technical errors or platform outages prevent you from viewing the presentation deck, accessing your creator dashboard, or exporting your offline keepsake file.
  • Accidental Duplicate Charges: If your card was billed more than once for the same room creation.

3. Completed Delivery Policy

Once the Room Creator intentionally locks the room and generates the completed presentation deck (or downloads the offline keepsake package), digital service delivery is deemed complete. Because personalized digital goods cannot be physically returned once rendered, finalized rooms with active submissions are generally non-refundable unless a verified technical failure occurred.

4. How to Request a Refund

Requesting a refund is simple and handled by humans. No phone calls or tedious forms required:

  1. Send an email from your purchase address to support@roastcard.me.
  2. Include your Room ID (found in your admin dashboard URL or confirmation email).
  3. Our support team processes verified refund requests within 24 to 48 hours. Funds return to your original payment method within 3-7 business days depending on your bank.

5. Merchant of Record & Billing

Our order process is conducted by our online Merchant of Record, Dodo Payments. Dodo Payments handles all customer billing inquiries, VAT/sales tax compliance, and secure payment processing under Visa, Mastercard, and American Express standards.